What Makes a Tarot Reader Good in Your Opinion

I came across a tarot reader on Tiktok who stated that the Death Reverse was an indication of something not ending, so everything will be okay. I was so surprised and told the querent that she was going to face inner purging herself instead of the universe taking care of it for her. The reader said that reverse cards are the opposite of upright cards. The querent said that it resonated so it did not matter.

I understand people view cards differently, so does a tarot reader come down to likability over knowledge of the cards' meanings? or positivity over truth? The obvious answer is resonating and connecting to the situation, but other than that?